Terms & Conditions

TERMS & CONDITIONS

Last updated: August 2026

Welcome to GENZORA Collectibles. By accessing our website or purchasing products from us, you agree to the terms and conditions described below. Please read them carefully before placing an order.

1. About GENZORA Collectibles

GENZORA Collectibles is an online store offering anime figures, collectibles, and related products.

Throughout these Terms & Conditions, “GENZORA,” “we,” “us,” and “our” refer to GENZORA Collectibles. “You” and “your” refer to the customer or visitor using our website.

2. Using Our Website

By using this website, you agree to:

Provide accurate information when placing an order.
Use the website only for lawful purposes.
Not attempt to interfere with or damage the website.
Not use our website or content for fraudulent or unauthorized purposes.

We reserve the right to refuse or cancel orders where we reasonably suspect fraudulent, abusive, or unauthorized activity.

3. Products & Product Information

We make reasonable efforts to display our products, images, descriptions, and prices accurately.

However, minor differences in product appearance, color, packaging, or manufacturing details may occur.

Product availability may change without notice.

4. Prices & Payments

All prices displayed on our website are in Indian Rupees (₹) unless stated otherwise.

We reserve the right to change product prices, offers, or promotions at any time.

Payments are processed through our selected payment service provider. An order is considered confirmed after successful payment and order confirmation.

5. Orders

After placing an order, you should receive an order confirmation.

GENZORA may cancel or refuse an order in certain circumstances, including:

The product is unavailable.
There is an error in the product listing or price.
Payment cannot be verified.
The order appears fraudulent or unauthorized.
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Pre-Orders

Some products may be offered as pre-orders.

Pre-order products may have an estimated release or dispatch date. These dates can change because of manufacturer, supplier, or shipping delays.

If an order contains both pre-order and currently available products, the order may be shipped according to the applicable fulfillment schedule communicated to you.

7. Shipping & Delivery

We currently ship within India through our available shipping partners.

Delivery times are estimates and may vary depending on your location, courier operations, weather, holidays, and other circumstances.

Please refer to our Shipping Policy for complete information about processing, delivery, tracking, damaged packages, and shipping-related issues.

8. Returns, Refunds & Damaged Products

Our return and refund terms are described in our Refund & Return Policy.

Customers should review that policy before placing an order.

If your product arrives damaged or defective, please contact us as soon as possible with your order details and photographs of the product and packaging.

9. Intellectual Property

All original content on the GENZORA Collectibles website, including our branding, logo, graphics, text, website design, and other original materials, belongs to GENZORA Collectibles or its respective rights holders.

You may not reproduce, copy, modify, distribute, or commercially use our original website content without appropriate authorization.

Product names, character names, artwork, logos, and other intellectual property belonging to anime series, publishers, manufacturers, or other rights holders remain the property of their respective owners.

10. Website Availability

We try to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily modify, suspend, or discontinue parts of the website for maintenance, updates, technical issues, or other reasons.

11. Limitation of Liability

To the extent permitted by applicable law, GENZORA Collectibles will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, third-party service interruptions, or events outside our control.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.