Privacy Policy

Last updated: August 2026

GENZORA Collectibles ("GENZORA", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with GENZORA Collectibles.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Provide customer support
Respond to your questions and requests
Prevent fraud and misuse
Improve our website and shopping experience
Comply with applicable legal and regulatory requirements

We do not currently use Meta Pixel or similar advertising pixels on the website.

3. Payment Processing

Payments on GENZORA Collectibles are currently processed through Razorpay.

When you make a payment, certain information may be processed by Razorpay in order to complete the transaction, provide payment-related services, prevent fraud, and meet applicable legal and regulatory requirements. Razorpay's own privacy practices also apply to information it processes.

GENZORA does not need to directly store your complete card details when those details are handled by the payment provider.

4. Shipping and Delivery

To fulfill your order, we may share necessary customer information, such as your name, phone number, and shipping address, with our shipping and delivery partners.

Our shipping partner may change from time to time. We will only share information reasonably necessary to deliver your order.

5. Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate GENZORA Collectibles, including:

Payment processing providers
Shipping and delivery partners
Website and hosting providers
Customer-support and communication services
Other service providers required to operate our online store

We do not sell your personal information to third parties.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain website security, and understand how visitors use the website.

Third-party services integrated with our website may also use their own cookies or similar technologies according to their respective privacy policies.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or other rights available under applicable data-protection laws.

India's Digital Personal Data Protection Rules, 2025 were officially notified by the Ministry of Electronics and Information Technology in November 2025, with different provisions coming into force according to the notified implementation timeline.

9. Third-Party Services

Our website may use or link to third-party services, including payment, shipping, social-media, and other services.

These third parties may process information according to their own privacy policies. We recommend reviewing their privacy policies when using their services.

10. Children's Privacy

GENZORA Collectibles does not knowingly seek to collect personal information from children where applicable law requires parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us:

GENZORA Collectibles
Email: genzora24@gmail.com
Phone: +91 93210 66858

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and purchase details
Payment and transaction information
Information you provide when contacting us
Technical information such as IP address, browser type, device information, and website usage information