Shipping Policy

SHIPPING POLICY

Last updated: August 2026

At GENZORA Collectibles, we carefully pack every order so your anime figures and collectibles reach you safely.

1. Order Processing

Orders are processed after payment has been successfully received.

Once your order has been processed and handed over to our shipping partner, you will receive shipping and tracking information where available.

Processing and delivery times may vary depending on product availability, order volume, location, and other circumstances.

2. Shipping

We currently offer shipping within India.

Orders are shipped through our available shipping partners. The shipping carrier may vary depending on the delivery location and service availability.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

3. Delivery Time

Estimated delivery times may vary depending on your location.

Delivery can take longer during:

Sales and promotional periods
Holidays and public holidays
High-volume shopping periods
Severe weather
Courier delays
Other circumstances outside our control

The delivery estimate shown at checkout or provided with your tracking information should be treated as an estimate and not a guaranteed delivery date.

4. Tracking Your Order

When tracking information is available, we will provide it to you after your order has been shipped.

You can use the tracking information to follow the progress of your shipment.

If your tracking information has not updated for an extended period, please contact us and we will assist you in checking the status of your shipment.

5. Incorrect Address

Please make sure your shipping address and contact information are correct before completing your order.

GENZORA Collectibles is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, contact us as soon as possible:

Email: genzora24@gmail.com
Phone: +91 93210 66858

We will try to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Delayed or Lost Shipments

Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's operations.

If your order is delayed, appears to be lost, or the tracking information indicates a delivery issue, please contact us.

We will work with the shipping carrier to investigate the issue and help resolve it.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.

If the product inside is damaged, please contact us as soon as possible and provide:

Your order number
Photographs of the outer package
Photographs of the product
Photographs of the product packaging
A description of the damage

Please refer to our Refund & Return Policy for information about damaged or defective products.

8. Delivery Attempts

If the courier is unable to deliver your order because nobody is available, the address is incorrect, or the delivery cannot be completed for another reason attributable to the customer, additional delivery attempts or charges may apply depending on the circumstances.

Please ensure that your phone number is reachable and that someone is available to receive the package when required.

9. International Shipping

International shipping is not currently confirmed.

If GENZORA Collectibles begins offering international shipping in the future, the applicable destinations, shipping charges, delivery estimates, customs duties, taxes, and other requirements will be communicated before purchase.