Refund Policy | GENZORA

REFUND & RETURN POLICY

Last updated: August 2026

At GENZORA Collectibles, we want you to receive your anime figures and collectibles in the condition you expect. If there is a problem with your order, please contact us and we will work with you to resolve it.

2. Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery.

Please provide:

Your order number.
Photographs of the outer packaging.
Photographs of the damaged product.
Photographs of the product packaging, where applicable.
A brief description of the issue.

We may request additional photographs or information to assess the condition of the item.

For verified damaged products, GENZORA Collectibles will provide appropriate return instructions and cover applicable return shipping costs.

3. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.

After verifying the issue, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

4. Defective Products

If a collectible arrives with a manufacturing defect or significant issue, please contact us with photographs and details of the problem.

After reviewing the issue, we may provide a replacement or refund, depending on the nature of the defect.

5. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 7 days of delivery, provided the product meets all of our return conditions.

The product must be:

Unused.
Undamaged.
In its original condition.
Returned with its original packaging and accessories, where applicable.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

6. Refunds

Once a returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, we may provide a refund or replacement, depending on the circumstances.

Approved refunds will generally be issued through the original payment method used for the purchase.

Payments made through Razorpay may be subject to the processing and settlement procedures of the payment provider.

The time required for a refunded amount to appear in your account may vary depending on your bank or payment provider.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible:

Email: genzora24@gmail.com
Phone: +91 93210 66858

Cancellation requests are only guaranteed before an order has been processed or shipped.

If an order has already been processed, packed, or shipped, it may no longer be possible to cancel it. In such cases, the return provisions of this policy may apply.

8. Return Shipping

For damaged, defective, or incorrect products, GENZORA Collectibles will provide appropriate return instructions and cover applicable return shipping costs.

For change-of-mind returns, the customer is responsible for the return shipping costs.

Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transit.

9. Non-Returnable Situations

A return or refund may not be available where the issue is caused by:

Damage occurring after delivery due to misuse or improper handling.
Normal wear and tear.
Modification or alteration of the product.
Failure to follow product-care instructions.
Damage caused after the product has been received.
Missing original packaging or accessories where they are required for the return.